Versacom

Versacom

FAQ

What are the delivery charges for orders placed on the website?

The delivery fees is based on your order value,It's going to be either free delivery or $10 charged for your order. Please refer to our Shipment Policy.

 

Which payment methods are accepted?

We accept payments from almost any credit card you can think about and also via PayPal. Your payments are processed securely via Braintree, a PayPal company.

 

How long will delivery take?

Deliveries take around 5 days, based on your location. Please note that there may be delays on rare occasions or in remote areas.

 

Is my credit card safe?

Yes indeed. We take security seriously and do not save any credit card related information in our database. All the info are securely handled via Braintree, a PayPal company.

 

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package usually leaves our warehouse on the same day or the following day. There can be situations when it can take slightly more time and we will contact you in such cases.

 

Will I get an invoice for my order?

Yes you will, you will receive a system generated invoice soon after you place the order. My order has not been received and it has exceeded the expected delivery date. On rare occasions or in remote areas there sometimes might be a delay. Though we may not be able to do much about it as the product may have already left our warehouse, if the expected shipping times are exceeded significantly, please contact us via the contact form on the website or give us a ring.

 

Can I cancel my order?

In case you would like to cancel an order within 24 hours of placing an order, please contact us.

 

How do gift vouchers work?

You can buy a gift voucher for your family/friend and he/she will receive an email with a gift voucher code soon after the purchase. This code can be user by him/her when he/she tries to make a purchase on our website. In the last stage of checkout, instead of entering credit card info, he/she can enter the gift voucher code. If the order total exceeds the gift voucher value, the rest has to be paid via PayPal or credit card. If the order total is less than the gift voucher value, the remaining amount shall remain in the gift voucher till its expiry date.

 

How can I contact you?

You are always welcome to walk into our store. You may contact us via the contact form on the website or give us a call anytime.